The way to make a claim will vary depending on which type of Argos Care policy protects your product. Please follow the guide below:

Monthly Care / Breakdown Care / Monthly Mobile Phone Care

Just give us a call on 0800 497 0655 and have your policy number and postcode to hand. Please be aware that an engineer may have to come to your home to try and repair your product. You may be asked certain health related questions and the engineer will ensure that appropriate measures are in place to protect everyone on attendance.

If your mobile phone has been stolen, report the incident to the police immediately and request a Crime Reference Number. Then you just need to call us on 0800 497 0655 to make a claim. Just so you know, for mobile phones £100 and over, there will be an excess of £10, £25, £50, £75 or £100 depending on the price range of the product. For appliances you can also go to www.argosproductcare.co.uk and click 'Book a repair.'

Replacement Care

If you wish to claim on your Replacement Care policy, it’s as easy as visiting one of our local stores where they can process a replacement for you, subject to meeting the terms and conditions as shown in your policy document. Just make sure you keep the following:

• Your broken or damaged item
• Your item receipt
• Your receipt for your Argos Replacement Care

Remember, once you've received your replacement, that's it, your policy has now ended.

Jewellery & Watch Care

If you wish to claim on your Jewellery & Watch Care policy for Accidental Damage or Breakdown, it’s as easy as visiting one of our local stores where they can process a replacement for you, subject to meeting the terms and conditions as shown in your policy document.

Just make sure you keep the following:

• Your broken or damaged item
• Your item receipt
• Your receipt for your Argos Jewellery & Watch Care

Remember, once you've received your replacement, that's it, your policy has now ended.

If your Jewellery/Watch has been stolen:

If your item of jewellery or watch has been stolen, report the incident to the police immediately and request a Crime Reference Number. Then you just need to call us on 0800 561 4488 to make a claim.

Just to note, our colleagues won't be able to help in-store, they can only refer to you to the phone number above.

Find your nearest store here.

Remember, once you've received your replacement, your policy will end.

Furniture Care (purchased on or after 28th January 2023

The true test of any insurance is when you need to make a claim. With Argos Furniture Care, it couldn't be simpler. You've got two options.

Visit the claims website (you'll be able to track your repair here too)

Or call 0333 000 4915 (if you call you might have to wait in a queue)

Calls cost the basic rate per minute plus your phone company's access charge, except calls to 0800 numbers which are free. Lines are open from 8am to 8pm, 7 days a week.

Furniture Care (purchased on or before 27th January 2023)

Please contact Castelan Limited, who previously provided Argos Furniture Care, using the details below:

Fill out a Castelan Online Claim Registration.

Or call 0370 320 0332